Terms and Conditions

Reservation and cancellation policies

Arrival & Departure timings

Arrival is between 16.30 and 21.00.  Departure 10.00 a.m

Note  Please let us know your arrival times if you are going to be later than 21.00 to make late-entry arrangements. 

Payment methods.  

We do not accept credit cards. Payment methods:  paypal, Bacs or cash. The balance is payable before or on arrival by any of above methods. Invoices and receipts issued on request.

No pre-payment in full of rooms will be accepted unless specifically requested by us.

Reservation and deposits

We are unable to hold rooms pending fixing of dates, tee times  or flights etc.  Bookings are secured by a  non-refundable deposit of 1 night's stay per room, to be received within FIVE WORKING DAYS.  Deposits not received in that time may result in the accommodation being offered to others.   Always advise us if you anticipate your transfer may take a little longer.    We reserve the right to request a larger deposit or full pre payment on stays lasting 3 days or more or during peak busy periods/golfing events held locally.   No payment in full upfront will be accepted unless we request it.    

We fully reserve the right to withdraw an offer of accommodation where no deposit has been taken  in the event of a party bringing forward or extending an existing reservation or under any other unforeseen circumstances.

Cancellation policy 

Muirfield Green has a 14-day cancellation policy.  This means, if you cancel your reservation within 14 days of  arrival  (or date stipulated in certain circumstances at time of booking) you will be charged the full amount of your room(s) unless we can resell the room(s).   Cancellations are not taken over the telephone. 

Deposit refunds

Without a medical certificate or other extenuating circumstances,  deposits are non-refundable, as stated at time of booking.   In such cases, deposits may be held over to another reservation.   

However, deposits are refunded in the event we have to unexpectedly have to cancel your reservation. 

Weekends

A two-night minimum stay applies at weekends inclusive  except if both rooms are taken by the same party.

A continental breakfast only  is served at weekends. 

Single occupancy

Single occupancy is available in low season (Nov-April) deducting £25 from room rate and may sometimes be available at other times at our discretion. 

Insurance 

Travel insurance is recommended for unexpected cancellations. We are not responsible or liable for any loss or mishap to persons or property during your stay.   

Allegies inc food intolerances 

Please note we have two dogs therefore it is guests's responsibility to bring any medications if allergic to animals. For this reason, we regret we do not accept dogs.      Please state if you require non feather duvets and pillows  and please tell us of any food intolerances.